Refund policy

All products come with free replacement warranty valid for 7 days from the date of delivery.

If you receive the incorrect item or if the item is defective/damaged, contact us within 7 days of receiving your order, and send pictures as supporting evidence and we will replace the item.

 We offer replacement or return for the following cases:

-Items are damaged or broken upon arrival

-items of incorrect size/color delivered 

-Received wrong item

Typing errors in personalized products will only be exchanged if the error was caused by us. 

 

Eligible items may be returned for store credit only. Return requests must be submitted within 7 days of your delivery date. Please provide pictures as supporting evidence. 

To be eligible for return your item must be unused and in the original package. We do not pay for the return shipping fee for items that were bought with free shipping, or if the claim does not meet the above guidelines.

In order to receive a refund please email us at hospitality@TailsWhiskers.com